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Delivery Notes


Standard UK delivery - £3.49 

• Standard 2-5 working days from dispatch. 

• Delivered Mon-Fri (excluding weekend and bank holidays). 

• Additional terms and conditions apply, please see below. 

 

Express delivery - £4.95 

 • Order to be placed before 12pm to have your order dispatched the same day. Mon-Thur orders placed before 12pm will be delivered in 1-2 days. Friday orders placed before 12 pm will be delivered on Tuesday.Weekend orders will be delivered on Tuesday/Wednesday. 

• Delivered Mon-Fri (excluding weekend and bank holidays). 

• Additional terms and conditions apply, please see below. 

 

 VIP same day delivery (Location dependent) - £8.00

• Orders to be placed before 12pm to receive the same day (must be within 15 mile radius of IG1 1TY) - This will automatically be calculated and offered to you if eligible.

• Same day deliveries are made in the evenings between 6-11pm Mon-Fri (excluding bank holidays) – please be sure prior to placing the order that someone will be available to receive the order between these times. We will not refund delivery charges for failed delivery attempts. 

• If for any reason your items cannot be delivered the same day (i.e supply issues etc) you will be notified and all monies paid will be refunded. 

• All deliveries are subject to My Direct Pharmacy successfully receiving payment. 

 

GENERAL TERMS

• Delivery options exclude bank holidays and other public holidays. 

• We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages. 

• Packages containing prescription treatments will require a signature on delivery.

• All pharmacy purchases (that involve the completion of an online questionnaire) require additional approval and therefore may slow down delivery.

• We strive to ensure our delivery targets are met but sadly when they`re not we`re unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You`re still entitled to your full statutory rights. 

• Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely and on time. 

• We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages. 

• We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued